Our guest this weekend, Jerusha, had some airline difficulty so her checked in bags were not available for her when she got to Champaign. So I called United Airlines today to figure out where her bags were out and file a claim to get the bag delivered to us in Champaign. Here was a snippet of my conversation with the baggage claims service agent:
Agent: OK, I'll file a claim to track your bag. I need to know a few things about your bag.
Me: Sure.
Agent: OK, what color is the bag?
Me: It is an orange Eddie Bauer duffel bag.
Agent: One second, let me enter that in to the report. OK, now what airport should the bag have arrived at?
Me: The Bloomington, IL airport was the final destination.
Agent: OK. So I've marked down in the database that it is a yellow duffel bag targeted for Bloomington.
Me: Um, actually I said the duffel bag is orange. It's an orange duffel bag.
Agent: Yes, I know that. I put down yellow for your bag in our database.
Me: But the bag is orange.
Agent: Oh, yes. You see, we don't have the color orange in our database. So I put it down as a yellow bag.
Me: Um, sure.
So just to clarify, the United Airlines baggage database does not allow for the color orange.
That is hilarious!
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